Privacy & Cookie Policy
How we collect, use and protect your personal information, and how our website uses cookies.
Last updated:
1Introduction
At LMT Music Academy, we respect your privacy and are committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about music lessons, enrol in a course, purchase a gift voucher, communicate with us or otherwise use our services.
It also explains how we use cookies and similar technologies, your rights concerning your personal information and how to contact us with privacy-related enquiries.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.
2Who We Are
The data controller responsible for your personal information is:
London Music Teachers Ltd
Trading as LMT Music Academy
Company Registration Number: 12240117
ICO Registration Reference: ZB477226
Correspondence address:
60–62 Great Titchfield Street
London W1W 7QF
United Kingdom
Email: contact@lmtmusicacademy.co.uk
Website: https://www.lmtmusicacademy.co.uk
London Music Teachers Ltd determines the purposes and means of processing personal information in connection with the Academy’s services.
Stefan Joubert is the designated contact for privacy and data protection enquiries.
References to “we”, “us”, “our” or “the Academy” mean London Music Teachers Ltd unless otherwise stated.
3Scope of This Policy
This policy applies to personal information relating to:
- Visitors to our website;
- Individuals enquiring about music lessons;
- Current and former students;
- Parents or guardians of younger students;
- Customers purchasing gift vouchers or other services;
- Individuals contacting our administrative team;
- Teachers, contractors and prospective teaching staff;
- Job applicants and professional contacts; and
- Other individuals whose information we process in the course of our operations.
Where a particular service or processing activity requires additional privacy information, we may provide a supplementary notice.
4Personal Information We Collect
Depending on your relationship with the Academy, we may collect the following information.
Personal and Contact Information
- Full name and title;
- Email address;
- Telephone number;
- Postal or billing address;
- Age or date of birth where relevant;
- Parent or guardian details, where applicable; and
- Emergency contact information where reasonably required.
Musical and Educational Information
- Instrument or subject of interest;
- Musical experience and current ability;
- Musical preferences and learning objectives;
- Lesson availability and scheduling preferences;
- Course enrolment information;
- Teacher assignments;
- Lesson attendance records;
- Cancellations and rescheduling arrangements;
- Musical progress and relevant teaching notes; and
- Information necessary to organise and deliver lessons.
Payment and Financial Information
- Course fees and purchases;
- Payment amounts and dates;
- Transaction references;
- Payment status;
- Refunds;
- Outstanding balances; and
- Relevant accounting and financial records.
Payments may be handled by authorised third-party payment providers. We do not ordinarily require or store complete payment card details within our own administrative records.
Communications
We may retain communications relating to:
- Initial enquiries;
- Lesson bookings;
- Course registration;
- Scheduling and rescheduling;
- Payments and refunds;
- Customer support;
- Complaints;
- Teacher coordination; and
- Other administrative matters.
Communications may take place through email, telephone, WhatsApp, website forms or other channels made available by the Academy.
Website and Technical Information
When you visit our website, we may collect:
- IP address;
- Browser and device information;
- Website usage information;
- Pages visited;
- Technical logs;
- Cookie preferences; and
- Information generated by website security or analytics tools.
The information collected depends on the technologies actually operating on the website and your applicable privacy preferences.
Recruitment and Professional Information
Where relevant, we may collect:
- Employment and professional history;
- CVs and applications;
- Qualifications and teaching experience;
- References;
- Availability;
- Interview and recruitment records;
- Right-to-work information; and
- Information necessary for teacher engagement and administration.
Sensitive Personal Information
In limited circumstances, individuals may provide information concerning accessibility requirements, medical considerations or other personal circumstances relevant to their lessons.
We collect and process such information only where necessary and where an appropriate lawful basis and, if required, an additional condition for processing special category information are available.
We ask individuals not to provide unnecessary sensitive information.
5How We Collect Personal Information
We may collect personal information:
- Directly through enquiry and registration forms;
- When you contact us by email, telephone or WhatsApp;
- When you book or attend lessons;
- When you purchase a service or gift voucher;
- Through our teachers and authorised administrative personnel;
- Through our lesson-management systems;
- From parents or guardians acting on behalf of students;
- From payment providers in connection with transactions;
- Through recruitment applications and professional references; and
- Automatically through website technologies.
Where information is obtained indirectly, we will provide the relevant privacy information where required by law.
6How We Use Personal Information
We use personal information for the following purposes.
Responding to Enquiries
To provide information about lessons, courses, prices, teachers, availability and enrolment arrangements.
Providing Music Education
To enrol students, assign teachers, organise lessons, maintain schedules and provide teaching services suited to students’ needs.
Lesson Administration
To record attendance, monitor lesson delivery, manage cancellations, arrange replacement lessons and maintain accurate course records.
Customer Service
To respond to questions, manage requests, address concerns and communicate important information about courses.
Payments and Accounting
To collect tuition fees, administer recurring payments, process refunds, manage outstanding balances and maintain financial records.
Teacher and Recruitment Administration
To coordinate teachers, manage applications and professional engagements, verify relevant qualifications and maintain necessary administrative records.
Website Operations
To operate, maintain, secure and improve our website and associated systems.
Marketing
To provide academy news, educational articles, course information and other relevant communications where permitted by law.
Legal and Regulatory Compliance
To comply with applicable accounting, tax, employment, data protection and other legal obligations.
We will not use personal information for purposes incompatible with those for which it was originally collected unless permitted by law.
7Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing personal information.
The appropriate basis depends on the particular activity.
| Processing purpose | Lawful basis |
|---|---|
| Course enrolment and lesson delivery | Performance of a contract |
| Lesson scheduling and administration | Performance of a contract or legitimate interests, as applicable |
| Payments and billing | Performance of a contract |
| Accounting and statutory records | Legal obligation |
| Responding to enquiries | Pre-contractual steps or legitimate interests |
| Customer service and operational management | Contract or legitimate interests |
| Website security and fraud prevention | Legitimate interests or legal obligation |
| Recruitment and teacher administration | Contract, legitimate interests or legal obligation |
| Marketing | Consent or legitimate interests where applicable, subject to electronic marketing rules |
| Non-essential tracking technologies | Consent where legally required |
Where we rely on legitimate interests, these may include operating our academy efficiently, maintaining accurate records, providing customer support, protecting our systems and improving our services.
We consider the rights and interests of affected individuals before relying on this basis.
Where we rely on consent, you may withdraw that consent at any time without affecting processing carried out lawfully before withdrawal.
We do not rely on consent as the sole lawful basis for administering music lessons or fulfilling contractual obligations.
8Lesson Management and Attendance Records
The Academy uses LessonTracker.org, its own implementation of a digital lesson-management system, to support the administration and monitoring of music lessons.
Information processed through this system may include:
- Student names;
- Teacher assignments;
- Lesson dates and times;
- Attendance;
- Completed lessons;
- Cancelled lessons;
- Rescheduling arrangements;
- Replacement lessons;
- Course-related records; and
- Relevant teaching and administrative notes.
This information helps the Academy maintain accurate records, coordinate teaching arrangements, monitor course delivery and resolve scheduling enquiries.
Access to lesson information is limited to authorised individuals according to their operational responsibilities.
Teachers may have access to the information necessary to manage and deliver their assigned lessons.
LessonTracker.org is used as part of the Academy’s own operational arrangements. Any external hosting or supporting technology providers are assessed separately according to their roles in processing personal information.
9Who We Share Personal Information With
We may share personal information with the following categories of recipients where necessary.
Teachers and Authorised Personnel
Relevant information may be made available to teachers and authorised administrative personnel involved in delivering and managing lessons.
Administrative Services Provider
Certain administrative activities are undertaken by personnel employed by S&C Music and Fine Arts Training Ltd, based in the United Arab Emirates.
These activities may include responding to enquiries, coordinating schedules, maintaining lesson records, processing administrative requests and supporting the Academy’s daily operations.
Access is limited to information relevant to the work undertaken.
Payment Providers
We may use external payment service providers to collect course fees, process purchases, manage Direct Debit payments and administer refunds.
Technology Providers
We may use providers of website hosting, email, cloud storage, payment processing, communications and other technology services.
Professional Advisers
Personal information may be disclosed where necessary to accountants, legal advisers, auditors or other professional advisers.
Public Authorities
Information may be disclosed where required by applicable law or a lawful request from a competent authority.
Corporate Transactions
Where legally appropriate, personal information may be disclosed in connection with a potential business restructuring, acquisition or sale, subject to suitable confidentiality and legal safeguards.
We do not sell student or customer personal information to advertising companies or data brokers.
Where an external provider processes personal information on our behalf, the applicable processing arrangement is assessed under data protection law.
10International Administration and Data Transfers
LMT Music Academy provides its music education services in the United Kingdom, while certain administrative operations are supported by personnel based in the United Arab Emirates.
These activities are undertaken through S&C Music and Fine Arts Training Ltd, a separate company employing personnel who support the Academy’s administration.
Depending on their responsibilities, authorised personnel may access personal information relating to student enquiries, lesson bookings, attendance, teacher schedules, payments and other course administration.
Such access may constitute an international transfer of personal information under UK data protection law, even where the information remains stored on systems located in the United Kingdom.
The Academy is responsible for ensuring that applicable data protection requirements are met in relation to these arrangements.
Where a restricted international transfer takes place, the relevant legal requirements must be satisfied through an applicable adequacy arrangement, appropriate safeguards or a permitted statutory exception.
Further information about international processing arrangements and the safeguards applicable to personal information may be requested by contacting: contact@lmtmusicacademy.co.uk
Other technology or service providers may also process information outside the United Kingdom. Such arrangements are subject to the relevant data protection requirements.
11How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for its intended purpose and any applicable legal, contractual or regulatory requirements.
Retention depends on the type of information and the reason for processing.
Student and Course Records
Course and lesson records are retained for the period necessary to provide lessons, administer the student relationship, resolve relevant enquiries and meet applicable legal obligations.
Financial Information
Accounting and financial records are retained for the periods required by applicable tax, accounting and company legislation.
Enquiries
Enquiry records are retained according to whether the enquiry leads to enrolment, whether further communication is appropriate and whether there is a legitimate operational reason to retain the information.
Recruitment Records
Recruitment information is retained according to the outcome of the application, any relevant legal requirements and the need to document recruitment decisions.
Teacher Records
Information relating to teachers is retained according to the nature of their professional engagement and applicable contractual, legal and administrative requirements.
Marketing Records
Marketing information is retained while there is a lawful basis for its use, subject to withdrawals, objections and appropriate suppression records.
Website and Technical Records
Technical information is retained according to the purposes of the relevant systems, security requirements and applicable cookie or technology settings.
When personal information is no longer needed, we will take appropriate steps to delete, anonymise or securely dispose of it.
Retention periods and the criteria used to determine them may be reviewed as our systems and legal obligations change.
12Protecting Your Personal Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse and accidental loss.
Measures may include:
- Restricted user access;
- Individual account authentication;
- Access permissions based on responsibilities;
- Confidentiality obligations;
- Secure communications;
- Appropriate data storage arrangements;
- System maintenance and security updates; and
- Procedures for responding to suspected data security incidents.
Teachers, administrators and service providers are expected to handle information responsibly and only for authorised purposes.
Although no digital system can guarantee absolute security, we take reasonable steps to maintain safeguards appropriate to the nature and sensitivity of the information.
Where a personal data breach occurs, we will assess whether notification to the Information Commissioner’s Office or affected individuals is required.
13Children’s Personal Information
Where children receive music lessons, we may process personal information necessary to arrange and administer their education.
Depending on the circumstances, this may include:
- Name and age;
- Musical experience;
- Lesson arrangements;
- Teacher assignments;
- Attendance records;
- Relevant educational information; and
- Parent or guardian contact details.
Where appropriate, enrolment, payments and administrative communications are handled through a parent or guardian.
We take account of children’s privacy interests and aim to collect only information necessary for the relevant purpose.
Additional protections will be applied where required by applicable children’s privacy legislation.
14Marketing Communications
We may send information about music lessons, educational events, academy news, articles and related services where permitted by law.
We will obtain consent where required.
Where applicable law permits marketing to existing customers without fresh consent, we will comply with the relevant conditions, including appropriate opportunities to opt out.
You may unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting us directly.
You have the right to object to the processing of your personal information for direct marketing at any time.
We may retain a limited record of an opt-out request to ensure that your preferences are respected.
Opting out of marketing will not prevent us from sending essential information about lessons, payments or contractual arrangements.
15Your Data Protection Rights
Under applicable data protection law, you may have the following rights, subject to relevant conditions and exceptions.
Right to Be Informed
You have the right to receive clear information about how your personal information is used.
Right of Access
You may request access to personal information held about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal information where the legal requirements are satisfied.
Right to Restrict Processing
You may request restrictions on certain processing activities.
Right to Data Portability
Where applicable, you may request personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to certain processing activities, including processing based on legitimate interests where the legal conditions apply.
Rights Concerning Automated Decisions
You may have rights relating to certain decisions made solely through automated processing that have legal or similarly significant effects.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact: contact@lmtmusicacademy.co.uk
We may request information necessary to verify your identity.
We will respond within the time limits required by applicable law, ordinarily within one month, subject to any permitted extension.
16Automated Processing and Digital Tools
The Academy may use digital systems and automated tools to assist with administrative activities, including managing enquiries, organising correspondence, maintaining records and coordinating lesson arrangements.
Any processing of personal information through such systems is subject to applicable data protection requirements.
Where we use technology involving automated decision-making that produces legal or similarly significant effects, we will assess and comply with the additional requirements applicable to that processing.
We remain responsible for personal information processed through systems used on our behalf.
17Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its operation, maintain security, remember preferences and understand website usage.
Cookies are small files or pieces of information stored on or accessed from your device.
Similar technologies may include local storage, tracking pixels and other methods of accessing or storing information.
The use of these technologies is governed by applicable electronic privacy and data protection legislation.
18Types of Cookies
Depending on the services and technologies enabled on our website, the following categories may apply.
Strictly Necessary Cookies
These support essential website functions, such as security, shopping baskets, login sessions and services expressly requested by visitors.
Consent is not normally required where a relevant statutory exception applies.
Functional Cookies
These may remember selected preferences or settings that improve the website’s operation.
Their use will be subject to the applicable consent requirements or statutory exceptions.
Analytics Cookies
These may help us understand website traffic, identify technical issues and improve the website.
Certain limited statistical technologies may qualify for an exception from consent where the applicable legal conditions are satisfied, including transparency and appropriate objection arrangements.
Where no such exception applies, consent will be obtained when legally required.
Marketing and Advertising Cookies
These may help measure advertising effectiveness or provide advertising based on users’ interests.
Where required by law, such technologies will be used only after valid consent has been obtained.
Third-Party Technologies
Some website features may involve external providers that use cookies or similar technologies.
Such technologies will be assessed according to their purpose, provider and applicable privacy requirements.
19Cookie Preferences
Where consent is required, visitors will be given an appropriate opportunity to accept or reject the relevant cookies or similar technologies.
Visitors may also withdraw or change their consent through the website’s cookie preference controls.
Where the law permits particular technologies without consent but requires a means of objection, we will provide the necessary information and controls.
Most browsers also allow users to block or delete cookies.
Disabling essential cookies may affect certain website features.
Cookies and similar technologies on this website
This list was last checked on 13 October 2026.
Statistical cookies are used only to understand and improve our website, as permitted by UK law, and are on unless you switch them off. Marketing cookies are used only with your consent. You can change your choices at any time with Cookie settings, also at the bottom of every page.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| lmt_consent | LMT Music Academy | Remembers your cookie choices | 6 months | Strictly necessary |
| lmt.basket | LMT Music Academy (browser local storage) | Remembers the gift vouchers in your basket | Until you complete or empty your basket | Strictly necessary |
| __stripe_mid, __stripe_sid | Stripe (payment provider) | Fraud prevention during gift-voucher checkout; set only on the basket and checkout page | 1 year / 30 minutes | Strictly necessary |
| _ga, _ga_80N3G5LCTQ | Google Analytics | Counts visits and shows which pages are used, only so we can improve the website. Google signals and advertising features are switched off | 2 years | Statistical (on unless you switch it off) |
| lmt_src, lmt_ref, lmt_landing | LMT Music Academy (browser session storage) | Remembers how you arrived at our website (for example a search or an advert) so that an enquiry you send tells us where you found us | Deleted when you close the browser tab | Statistical (on unless you switch it off) |
| _gcl_au | Google Ads | Measures whether visits from our adverts lead to an enquiry; asked for only when you arrive from one of our adverts | 3 months | Marketing (only with your consent) |
| YouTube | Google (YouTube, privacy-enhanced mode) | Videos on some articles play from youtube-nocookie.com: no cookies are set unless you press play | Set by YouTube when a video is played | Third-party |
| Tally | Tally (form provider) | Forms provided by Tally on some pages | Set by Tally | Third-party |
20Third-Party Websites
Our website may contain links to external websites and services.
These websites operate independently and may have their own privacy notices and data protection practices.
We encourage visitors to review the relevant privacy information before providing personal information to third parties.
Where third-party services are integrated directly into our website, we will assess the applicable data protection and cookie requirements.
21Complaints and Concerns
If you have concerns about how we handle your personal information, please contact us.
We will review your concerns and respond in accordance with applicable legal requirements.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
You may contact the ICO directly without first submitting a complaint to the Academy.
You may also have the right to seek a legal remedy through the courts.
22Changes to This Policy
We may update this Privacy & Cookie Policy to reflect changes in legislation, our services, our systems or the way personal information is processed.
Any updated version will be published on our website with the relevant date.
Where changes require additional notice, consent or other action under applicable law, we will take the necessary steps.
23Contact Information
For questions about this Privacy & Cookie Policy or requests concerning your personal information, please contact:
London Music Teachers Ltd
Trading as LMT Music Academy
Privacy contact: Stefan Joubert
Email: contact@lmtmusicacademy.co.uk
Address:
60–62 Great Titchfield Street
London W1W 7QF
United Kingdom
Company Registration Number: 12240117
ICO Registration Reference: ZB477226
Website: https://www.lmtmusicacademy.co.uk
LMT Music Academy — Privacy & Cookie Policy · London Music Teachers Ltd · Company No. 12240117 · ICO ZB477226 · Last updated: 13 October 2026